Refund policy
At Xamar Hope and Care, every item is made to order through our print-on-demand partner. Because each product is custom-printed just for you, we are unable to accept returns or exchanges for sizing issues or change of mind.
We do accept returns or offer replacements in the following cases:
- The item arrived damaged or defective
- You received the wrong item or size
If your order has an issue, please contact us within 14 days of delivery at chouchinemarciusjean@gmail.com with your order number and a photo of the item. We'll make it right with a replacement or full refund.
Digital products (guides and planners) are non-refundable once downloaded, as they are delivered instantly.
Please note: Print-on-demand items typically ship within 3–7 business days of your order. Once shipped, delivery times vary by destination.